At Rajaveer UK, we want you to be completely happy with your purchase. If you change your mind or if there is a problem with your item, we are here to help.

Please feel free to get in touch with us via Email: sales@rajaveer.com , by phone on 0207 404 0912, or via WhatsApp from our mobile website to discuss your issue. We are here and ready to help.

Our full returns policy is below:

1. Your Right to Cancel (Changing Your Mind)
Under the UK’s Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving your goods.

Notification: You must inform us of your wish to cancel within this 14-day period. You can do this by emailing sales@rajaveer.com by phone on 0207 404 0912, or via WhatsApp from our mobile website.

Returning the Item: Once you have notified us, you have a further 14 days to send the goods back to us.

Condition of Goods: The items must be unused and in their original packaging. You are allowed to handle the goods to establish their nature, characteristics, and functioning (like you would in a shop), but we may deduct a sum from your refund if the value of the goods has been reduced as a result of excessive handling.

2. How to Return an Item
To return an item, please follow these steps:

Contact us at sales@rajaveer.com with your Order Number and reason for return. Please ensure contact is made before you send the item, otherwise there may be delays in processing the return.

Package your item securely to prevent damage during transit. Please include the order number on a note inside the package and mark the outer packaging with a clear label “Return of Order: (insert order number here)”

Return deliveries are at customer risk, so please send via a suitable tracked and insured courier. Our recommendation is to use the same Royal Mail Special Delivery Service that Rajaveer use.

Please forward the tracking number for the return to us via email at sales@rajaveer.com so we can be ready for the return when it arrives.

Send the package to:

Customer Returns
Rajaveer UK Ltd.
Lower ground Floor
87B Hatton Garden
London.
EC1N 8QQ

Return Shipping Costs:

Defective/Wrong Items: If the item is faulty or we sent the wrong item, we will pay for the return postage by crediting your account with the relevant amount. Please keep a copy of the postage receipt as proof of cost.

Change of Mind: If you are simply changing your mind, and no longer want the item, you are responsible for the cost of return postage & insurance for the delivery.

3. Refunds
Once we receive your return, we will inspect the items. If approved, we will process your refund to your customer account.

Timeline: We will refund you without undue delay, typically not later than 14 days after the day we receive the goods back from you. Time must be allowed to inspect all goods, check for any damages, investigate any issues reported etc.

4. Exceptions / Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned if they have been unsealed or used, unless they are faulty:

Body Piercings – such as, but not limited to:  Through the ear earrings / studs / nose rings / belly bars / tongue piercings etc.

5. Faulty or Damaged Goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.

Within 30 Days: If your item is faulty, you have the "short-term right to reject" and get a full refund within 30 days of delivery.

After 30 Days (up to 6 months): We have the opportunity to repair or replace the item. If we cannot do this, you are entitled to a full or partial refund.

If you receive a faulty item, please contact us immediately at sales@rajaveer.com with photos of the damage so we can resolve this for you.

Final note:

In the event of any issue or dissatisfaction with part of an order, please in the first instance reach out to us via phone or email so we can help to resolve the issue.

Tel. 0207 404 0912

Email: sales@rajaveer.com
Opening Hours
10am-5pm : Monday to Friday