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Privacy Policy

 

Effective Date: July 1st 2025

Websites: www.rajaveer.uk / www.rajaveer.com / store.rajaveer.uk

 

1. Introduction

 

Welcome to Rajaveer UK Limited. We are committed to protecting the privacy and security of our customers' personal information.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, purchase our jewellery, or interact with us.
It also details your rights under the UK General Data Protection Regulation (UK GDPR).

 

2. Who We Are (Data Controller)

 

For the purposes of data protection laws, the Data Controller is:

  • Business Name: Rajaveer UK Limited

  • Registered Address: Accountancy House, 90 Walworth Road, London, England, SE1 6SW

  • Company Registration Number: 01407213

  • Email: privacy@rajaveer.uk

 

3. The Data We Collect

 

We collect different types of personal data depending on how you interact with us. This may include:

  • Identity Data: Name, username, title (e.g., Mr, Mrs, Dr).

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Order Details: Information about the jewellery you purchase, including ring sizes, wrist measurements, or engraving instructions.

    • Note: Specific customisation details (like names or dates for engraving) are processed solely to fulfil your order.

  • Financial Data: We do not store your full card details. Payment transactions are processed securely by third-party providers (e.g., Stripe, PayPal, Klarna). We may see partial details (like the last 4 digits) to help with refunds or queries.

  • Technical Data: IP address, browser type, time zone setting, and device information used to access our website.

  • Profile Data: Your purchases, preferences, feedback, and survey responses.

  • Special Occasion Data: If you choose to provide it, we may store dates relevant to you (e.g., birthdays or anniversaries) to help us recommend products or send timely reminders.

 

4. How We Use Your Data

 

We will only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:

Purpose Legal Basis for Processing
To process and deliver your order (including managing payments, fees, and charges). Contract: We need this to fulfil our contract with you (i.e., sell you the jewellery).
To communicate with you about your order (e.g., shipping updates, ring sizing queries). Contract: Necessary to ensure you receive the correct product.
To manage our relationship with you (e.g., notifying you of policy changes, asking for a review). Legal Obligation & Legitimate Interest.
To personalise your experience (e.g., showing you relevant items based on browsing history). Legitimate Interest: To improve our products and website.
Marketing (e.g., sending newsletters about new collections or sales). Consent: We only send this if you have opted in. You can unsubscribe at any time.

 

5. Sharing Your Data

 

We do not sell your personal data. However, we may share it with trusted third parties to help us run our business:

  • Delivery Services: (e.g., Royal Mail, DPD, DHL) to get your jewellery to you.

  • Payment Processors: (e.g., PayPal, Stripe, Shopify Payments) to securely take payment.

  • Professional Advisers: Accountants, lawyers, insurers, and bankers.

  • Marketing Platforms: (e.g., Mailchimp, Klaviyo) if you have subscribed to our newsletter.

  • Hallmarking Services: In rare cases where bespoke items require hallmarking, basic details may be shared with the Assay Office to comply with UK Hallmarking laws.

 

6. International Transfers

 

If we transfer your personal data out of the UK (for example, if our website host is in the US), we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.

  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

 

7. Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. This includes SSL encryption on our website and strict internal access controls.

 

8. How Long We Keep Your Data

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Information: Generally kept for 6 years for tax and accounting purposes (HMRC requirements).

  • Marketing Data: Kept until you unsubscribe or withdraw consent.

 

9. Your Legal Rights

 

Under the UK GDPR, you have rights regarding your personal data, including:

  • Right to Access: Request a copy of the personal data we hold about you.

  • Right to Correction: Request correction of incomplete or inaccurate data.

  • Right to Erasure: Request we delete your data (the "right to be forgotten"), subject to legal reasons we may need to keep it (e.g., tax laws).

  • Right to Object: Object to processing of your data for direct marketing.

     

  • Right to Restriction: Request us to suspend processing of your data.

To exercise any of these rights, please contact us at privacy@rajaveer.uk

 

 

10. Cookies

 

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

 

  • Essential Cookies: Required for the shopping basket to work.

  • Analytics Cookies: Help us see how customers use our site (e.g., Google Analytics).

  • You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

 

11. Third-Party Links

 

Our website may include links to third-party websites (e.g., social media links, hallmark information). Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

 

12. Contact Us

 

If you have any questions about this privacy policy or our privacy practices, please contact us:

Rajaveer UK Limited

Email: privacy@rajaveer.uk

Address:  Accountancy House, 90 Walworth Road, London, England, SE1 6SW

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO.